*You will have a full-feature (Pro) trial of 30 days. You can invite up to four team members. Transcript minutes will be restricted to 30 minutes per month.
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Frequently Asked Questions
What forms of payment do you accept?
Do you offer monthly/yearly billing?
Yes, you can choose a monthly or yearly billing interval. You can also switch between billing intervals and we will prorate the expenses.
When will I be billed?
When you purchase a subscription you will be billed immediately, and then at the beginning of each billing period (monthly or yearly). You can see the next due date on your billing page.
I'm unsure which plan to choose - what can I do?
We are happy to help you with your decision – just give us a call or shoot us an email and we’ll figure out together which plan is best suited for your individual requirements. Also, a customized set of features and subscription is possible. Our goal is to provide you with a solution that perfectly fits your needs.
You can contact our sales department. Nicolas will help you to figure out, which plan fits best for you.
Will I be charged sales tax?
Sales tax will be applied to fees charged to customers with a billing address in Germany (Umsatzsteuer). Services for customers outside of Germany are subject to the reverse charge, i.e., VAT is to be accounted for by the recipient.
What currency will I be billed in?
You will be billed in Euro.
What is your refund policy?
We do not offer automatic refunds. If you feel eligible for a refund, please contact us to arrange one.
Can I cancel my subscription?
You may cancel your subscription at any time. You will continue to have read access to your data, but you will not be able to create or update data in your account (until you get a new subscription).
How secure is my data?
I don't know my company's VAT/tax ID number. What should I do?
If your billing address is in Germany, you do not have to provide a VAT/tax ID number. Otherwise, please contact us directly and we will find a solution.
If you still have questions, please don’t hesitate to contact us!
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