Welcome to the help desk


Walk through consider.ly with Jonas!


If you have any problems don’t hestitate to contact us.

Nicolas will help you and give you a personal onboarding onto the platform for your account.

We just have to figure out a fitting timeslot.

Just pick your preferred slot


For Non-Central-Europe Timezones please click here.


In the right corner at the bottom you’ll find our integrated messenger tool.

Please don’t hesitate to contact Dominic, he will help you with your issue.


What other payment options are offered?

In addition to payment by credit card, we also offer payment by invoice for customers with annual billing.

Will my repository be deleted when my subscription expires?

When your subscription expires, you still have read-only access to your projects. If you want to create new insights or change tags, you can simply renew your subscription in your account.

Where is the data stored?

The data centers on which consider.ly runs are located in a data center in Frankfurt (Germany).

How to start with consider.ly

If you still hesitate to start your first project, just watch one of our video tutorials (HERE) and familiarize yourself with the sample project in your account.

If you want to talk to us personally, just make an appointment with one of our researchers. Together we will take a look at your application case and give you valuable tips for your project.

What are tags exactly?

Tags help you categorize your research. In your note, simply mark a sentence to assign it a tag.

How do I define tags? Or are they being generated?

Tags can be reassigned for each project and adapted at any time. If you’re not sure which tags to use, just take a look at the sample study in your account or contact us directly so we can give you tips for the right tags and categories.

Sign-up today and start your free 30-day trial

(no credit card required)

Try for free